Privacy Policy

Introduction

Research Illuminous, Inc. (“Company”, “we”, “our”, or “us”) and its parent, subsidiary and affiliated companies provide sampling solutions and technology for survey research, providing clients with access to consumer and business-to-business respondents via internet, telephone (both fixed/landline and wireless/mobile), postal and multi-mode methodologies. Research Illuminous serves a vast array of for-profit and not-for profit businesses, universities and governmental agencies and departments. This Privacy Policy sets forth the collection, use and disclosure of personal data or personally identifiable information (“PII”) and other information by Research Illuminous in connection with Research Illuminous’s Services (as defined herein). Research Illuminous Services provide you with the opportunity to join a Panel (as defined herein), participate in surveys (whether as a Panel member or a non-Panel member), use the websites associated with the Panels, and receive and redeem rewards and incentives, including, without limitation, sweepstakes entries, offered in connection with Panel membership and/or the completion of surveys (collectively “Services”). Registration with, use of, and access to Research Illuminous’s Services is subject to Terms & Conditions. Your use of Research Illuminous’s Services is completely voluntary and therefore Research Illuminous’s processing of your PII in connection with the Services and this Privacy Policy is with your consent. Research Illuminous strives to conform its privacy practices to applicable laws, codes, and regulations, and the codes of standards of applicable market and opinion survey research associations, including, without limitation, CASRO and ESOMAR. For clarification, except for Panels that have a separate privacy policy, this Privacy Policy applies to all of Research Illuminous’s survey research panels, including, without limitation, Survey Consensus (is a “Panel” and collectively the “Panels”). All references in this Privacy Policy to Research Illuminous include Research Illuminous and its parent, subsidiary and affiliated companies. All references to “us” or “we” refer to Research Illuminous.

For the purpose of this Privacy Policy, the term “PII” shall include, without limitation, your name, address(es), telephone number(s) (including home, cell, and/or business telephone numbers), email address(es), date of birth, the unique identification number we assign to you (individually a “UID” and collectively “UIDs”), reward, loyalty, or incentive account numbers, and Sensitive Data (as defined herein).

This is very important that you go through our privacy policy in detail and if you have any questions regarding the policy, you may contact Survey Consensus at privacy@researchilluminous.com. We will make sure your query is addressed at the earliest.

1.Information You Submit.

Research Illuminous collects information from Panel members during and after registration with a Panel, including, without limitation, during participation in a survey and in connection with the receipt and redemption of rewards and incentives. When you sign up for a Panel you will be asked to provide certain PII and demographic information, including, without limitation, your name, address(es), telephone number(s) (including home, cell, and/or business telephone numbers), email address(es), date of birth, and occupation/education, and racial and gender information. In addition to the collection of PII mentioned above, during and subsequent to the registration process, you may be asked to voluntarily provide or disclose Sensitive Data. “Sensitive Data” means PII that discloses or reveals health and medical conditions, sexual orientation or sexual life, political opinions/views, race/ethnic origin, religious and philosophical beliefs and trade-union membership. Sensitive Data is used to target survey opportunities to you. By way of clarification, by voluntarily disclosing Sensitive Data to Research Illuminous you expressly consent to the transfer of Sensitive Data by Research Illuminous to the United States for storage and processing.

Research Illuminous collects PII and demographic information from non-Panel members prior to and during participation in a survey

You may submit, upload or transmit content or material, including, without limitation, photos, videos and/or any other similar or related content or material (“User Content”). If you submit User Content in connection with Research Illuminous’s Services, the User Content may become publicly available and may be shared with third parties including, without limitation, Research Illuminous’s clients, clients of Research Illuminous’s clients and third party service providers. User Content should only include audio, video, images, or the likeness of the individual submitting the User Content and should not contain copyrighted or trademarked content or material of any third party. User Content should not include audio, video, images, or the likeness of anyone other than the user and should not contain any PII of or about anyone other than the user.

2. Information Collected Through Automated Means.

Research Illuminous may also collect certain information automatically, such as information about: (i) your device or computer and its capabilities, including, without limitation, the operating system, the applications or programs on your device or computer, IP address, device carrier, device type, time zone, network status, browser type, browser identifier, unique device identification number, carrier user ID (a number uniquely allocated to you by your network provider), media access control address, international mobile equipment identity, locale and other information that alone or in combination may be used to uniquely identify your device or computer; and (ii) your activities in connection with Research Illuminous’s Services, including, without limitation, survey data and responses, and reward, incentive, and/or sweepstakes information. Specific examples of this information, and the technology that collects it, are below:

Social Media Information. You may be offered the opportunity to access Research Illuminous’s Services through third party social media platforms. If you select such option, Research Illuminous may collect certain profile information stored in your social media platform account.

Cookies.

Research Illuminous’s Use of Cookies Generally.

Cookies are small files that store certain data on a device or computer. Research Illuminous may use session and persistent cookies for several purposes including, without limitation, to provide a better survey experience, quality control, validation, to enable or facilitate survey participation, tracking of completed surveys or other completed actions, and for fraud detection and/or prevention. Session cookies expire when you close your browser. Persistent cookies remain on your device or computer indefinitely until deleted.

Use of Cookies by Subcontractors Generally.

Research Illuminous uses third parties to provide services and certain functionality to Research Illuminous, including, without limitation, fraud detection services. Research Illuminous uses contracts with such third parties to control their use of cookies and to limit their use of cookies to the limited purposes set forth in the contracts.

Log Files. Research Illuminous’s Services may automatically gather and store certain information in log files, including, without limitation, data available from your web browser, including, without limitation, IP Address, browser type, internet service provider, referring/exiting pages, operating system, date/time stamp and click stream data.

Digital Fingerprinting. Generally, digital fingerprinting assigns a unique identifier to your device or computer based upon the devices or computer’s technical settings, characteristics and IP Address. Research Illuminous uses digital fingerprinting technology for quality control and validation purposes and fraud detection and/or prevention, including, without limitation, identifying duplicate or fraudulent respondents. Research Illuminous may implement and use digital fingerprinting directly or through a third party vendor.

Watermarking.Generally, watermarking involves placing a technology or file on your device or computer to identify that it has previously been used to register with or access Research Illuminous’s Services. Watermarking is used for quality control and validation purposes and fraud detection and/or prevention purposes. Research Illuminous may engage in watermarking activities directly or through a third party vendor.

3. Information collected from Third Parties.

Research Illuminous may obtain PII and demographic information from third parties, including, without limitation, information services bureaus, other sample suppliers and/or social media platforms. Research Illuminous may use the PII for various purposes, including, without limitation, data validation, data append, fraud detection purposes, and/or sending you a one-time email to invite you to participate in a survey and/or join a Panel.

4. Use of Information.

In addition to other purposes set forth in this Privacy Policy, Research Illuminous uses information collected through Research Illuminous’s Services as follows: (i) to communicate with you regarding your membership with a Panel; (ii) to communicate with you regarding your participation in a survey(s); (iii) to tailor survey opportunities to you; (iv) to send you notifications of survey opportunities; (v) to comply with any and all legal obligations, including, without limitation, tax obligations; (vi) to administer and manage Research Illuminous’s reward and incentive programs and fulfil your requests for rewards and incentives; (vii) to facilitate your entry into Research Illuminous’s sweepstakes and promotions and communicate with you regarding such entries; (viii) to update Research Illuminous’s records; (ix) to comply with any data suppression obligations or requirements; (x) for fraud detection and/or prevention purposes; and (xi) as otherwise permitted pursuant to this Privacy Policy or as otherwise authorized by you.

What communications will I receive through Research Illuminous’s Services?

Research Illuminous and/or Research Illuminous’s agents, processors, and/or vendors or subcontractors may contact you or communicate with you as follows:

  1. Via “push” notifications or SMS/text messages, if you expressly agree to receive such communications, for participation in survey.
  2. Via email communications for the purpose of: (i) sending you survey invitations, (ii) communicating with you regarding your survey participation (past, present and/or future), (iii) communicating with you regarding reward or incentive information, enquiries and/or redemption, (iv) sending you newsletters, (v) sending you notices required to be provided hereunder or required by law, (vi) communicating with you regarding sweepstakes or prize draw promotions, including, without limitation, winning entries to or for such sweepstakes or prize draws, and (vii) responding to enquiries received from you.
  3. Via telephone for the purpose of: (i) communicating with you on or about your survey participation (past, present and/or future), (ii) communicating with you regarding reward or incentive information, enquiries and/or redemption, (iii) sending you notices required to be provided hereunder or required by law, (iv) communicating with you regarding sweepstakes or prize draw promotions, including, without limitation, winning entries to or for such sweepstakes or prize draws, and (v) responding to enquiries from you. Additionally, Research Illuminous may use the business or work telephone number you provide during panel registration or during completion of Research Illuminous’s business-to-business profiler questionnaire to call you to verify: (a) your qualification for surveys designed for individuals working in certain professional or business roles or capacities, and/or (b) your registration or qualification for a survey panel(s) specifically designed for individuals in certain professions. The verification process may involve verifying information or data you have previously provided or supplied to Research Illuminous.

Does Research Illuminous share PII and other information collected through Research Illuminous’s Services with third parties?

Research Illuminous will disclose PII and other information collected through Research Illuminous’s Services to third parties as follows:

  1. With your consent, other than your consent to the processing and sharing described in this Privacy Policy and specifically this section.
  2. Pursuant to applicable law or in response to a subpoena or an order of a court or government agency.
  3. To establish, exercise, or defend legal claims of an individual or Research Illuminous, including in order to protect the safety of an individual or to protect Research Illuminous’s rights and/or property.
  4. Between various Panels if you sign up for more than one Panel.
  5. To a parent, subsidiary, or affiliate of Research Illuminous: (i) in the event of a reorganization or restructuring, or (ii) for use and processing in accordance with this Privacy Policy or as authorized by you.
  6. To authorized agents and/or subcontractors of Research Illuminous and/or of Research Illuminous’s clients, who are providing services, including, without limitation, data append services, data validation services, fraud detection and/or prevention services, database-matching services, coding services, data segmentation services, and reward, incentive, and sweepstakes related services.
  7. To a client for limited market research related uses including, without limitation, modelling, validation, fraud detection and/or prevention, data append, database segmentation, and reward, incentive, or sweepstakes redemption, fulfilment and/or entry in connection with your participation in or completion of a survey.
  8. In connection with a change of ownership or control, including, without limitation, a merger or an acquisition of any or all of Research Illuminous’s business assets, provided that the party receiving or acquiring the PII agrees to use, protect, and maintain the security, integrity, and confidentiality of PII in accordance with this Privacy Policy.
  9. To partners of Research Illuminous who offer incentives for use of Research Illuminous’s Services, solely for the partners’ use in connection with their incentive program and its terms of use, including, without limitation, the crediting of member accounts maintained by the partners for individuals who use or participate in Research Illuminous’s Services.
  10. As otherwise permitted pursuant to this Privacy Policy.

Additionally, UIDs and information collected by automated means are provided to third parties, including, without limitation, clients, partners, agents and/or vendor for several purposes including, without limitation, identifying respondents for re-contact surveys or communications, fraud detection and/or prevention, database matching, data validation, data append, coding, data segmentation, and reward, incentive, sweepstakes or promotion related services and/or developing aggregated data insights regarding our survey respondents and providing a client(s) with access to and use of the aggregated data insights.

With respect to information collected through Research Illuminous’s Services, Research Illuminous will provide survey data and responses to Research Illuminous clients with no PII disclosed by Research Illuminous, other than UID. If you voluntarily disclose PII in connection with your survey responses, and Research Illuminous collects the survey responses, Research Illuminous will transfer the survey responses, UID and the voluntarily disclosed PII to Research Illuminous’s client.  In addition, Research Illuminous may share geographic and/or demographic data Research Illuminous collects from you during enrolment or through certain profile questions Research Illuminous may ask you. Such data may be shared with third parties in single summary form (i.e. individual respondent level) or aggregate summary form (i.e. a group of respondents).

Research Illuminous’s clients may engage Research Illuminous to supply or provide demographic information of or about individuals who have viewed an advertisement or visited a website for the purpose of measuring internet and digital media audiences. The demographic information may be provided or supplied to Research Illuminous’s clients. The demographic information and analysis performed by or on behalf of Research Illuminous’s clients assist with the creation, development and implementation of websites, online advertisements and other Internet and digital media features, functionality and campaigns.

Generally, disclosures of PII by Research Illuminous to a third party, except for disclosures of UIDs, are made pursuant to a written agreement between Research Illuminous and the third party, which, among other things, limits use of the PII.

Research Illuminous may allow a client to collect PII directly from respondents. The disclosure is voluntary and, prior to collection, the client is required to enter into a written agreement with Research Illuminous, which, among other things, limits use of the PII.

Does Research Illuminous hire third parties to recruit individuals to use Research Illuminous’s Services?

Research Illuminous may engage third parties to recruit individuals to use Research Illuminous’s Services including, without limitation, to join a Panel or participate in a survey. The recruitment activities may include, without limitation, the third party placing banners or advertisements on websites or sending email communications offering the opportunity to join a Panel or participate in a survey. This Privacy Policy only applies to PII when Research Illuminous actually collects the PII and does not cover or apply to the recruitment activities performed by the third parties.

How can I opt out of certain data collection and/or use?

Panel members may opt-out by: (i) following the instructions set forth in your membership account; (ii) clicking on the unsubscribe link contained in a survey invitation and following the instructions on the opt-out web page; or (iii) contacting us as set forth below.

You may opt out of email communications, by clicking the unsubscribe link in any email you receive from us or contacting us as set forth below.

You may opt out of sharing social media platform profile data by changing your preference/profile settings with the social media platform regarding the sharing of data with third parties.

To delete all information collected by Research Illuminous please contact Research Illuminous as set forth below.

How long does Research Illuminous keep my PII and other information?

Research Illuminous will retain PII and other information relating to your use the Services during your use of the Services and for up to one (1) year thereafter or such other period as may be required or permissible by law.

How can I access the PII and other information collected about me?

You may request access to review, correct, delete or to object to the processing of your PII by contacting us as set forth below.

Does Research Illuminous collect data from children?

Research Illuminous believes it is important to protect the online privacy of children. Accordingly, Research Illuminous adheres to Applicable Laws and Codes pertaining to the protection of children’s privacy, including, without limitation, the Children’s Online Privacy Protection Act of 1998 in the United States (as amended). Research Illuminous carefully considers both privacy issues and parental concerns in connection with surveys involving individuals under the age of eighteen (18). Certain countries where Research Illuminous operates and maintains a Panel may prescribe an age threshold under which parental consent is required for the collection of PII. Research Illuminous’s Services are not designed or intended for use by any individual under such age thresholds. Research Illuminous does not knowingly collect PII from anyone under such age thresholds. If Research Illuminous became aware that it had inadvertently collected PII from anyone under such age thresholds, Research Illuminous would promptly delete such PII. For example, in the United States, Research Illuminous’s Services are not designed or intended for use by any individual under the age of thirteen (13) and Research Illuminous does not knowingly collect PII from anyone under the age of thirteen (13).

Parents, guardians or other persons with parental rights are encouraged to contact Research Illuminous, as set forth below, to discuss this Privacy Policy and their rights to access, review, correct, delete or object to the processing of PII of or about their child or children.

What security is available for the PII and other information collected through the Services?

Research Illuminous maintains appropriate technical, administrative and physical safeguards to protect PII and other information disclosed or collected by Research Illuminous. Research Illuminous reviews, monitors and evaluates its privacy practices and protection systems on a regular basis. Notwithstanding the foregoing, transmissions over the Internet and/or a mobile network are not one hundred percent (100%) secure and Research Illuminous does not guarantee the security of transmissions. Research Illuminous is not responsible for any errors by individuals in submitting PII to Research Illuminous.

Who can I contact with questions or complaints about this Privacy Policy?

If you have any questions or complaints regarding Research Illuminous’s privacy practices and/or this Privacy Policy or want to communicate an opt-out request to Research Illuminous, or want to exercise your rights to access, review, correct, delete or object to the processing of PII, please contact us via email at privacy@researchilluminous.com. Research Illuminous’s Legal Department is responsible for the organization’s compliance with this Privacy Policy.

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